Refund and Returns Policy

At Bantiya.com, we strive to provide our customers with high-quality products and excellent customer service. However, we understand that sometimes returns or refunds may be necessary. Please read our policy carefully to understand your rights and our obligations.

  1. Eligibility for Returns

We accept returns for the following reasons:

  • The item is defective or damaged upon delivery
  • The item received is incorrect or does not match the order
  • The size, color, or specifications of the item are incorrect (provided it is unused and in original condition)

Conditions for Returns:

  • Items must be returned within 3 days of receiving your order.
  • Items must be unused, unwashed, and in their original condition, with tags and packaging intact.
  • Proof of purchase (e.g., receipt or order confirmation) must be provided.
  1. Non-Returnable Items

The following items are not eligible for return or refund:

  • Items marked as “Final Sale” or “Clearance”
  • Customized or personalized items
  • Intimate apparel, such as undergarments and swimwear, due to hygiene reasons
  • Items damaged due to misuse, improper washing, or wear and tear
  1. Return Process

To initiate a return, follow these steps:

  • Contact Us: Send an email to contact@bantiya.com or call +94777128339 with your order details and the reason for the return.
  • Wait for Approval: Once your return is approved, we will provide instructions on how to send the item back to us.
  • Return the Item: Pack the item securely and send it to the return address provided. Customers are responsible for shipping costs unless the return is due to a defect or error on our part.
  1. Refunds
  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within 3 days of approval.
  • Refunds will be issued to the original payment method used during checkout via PayHere.

Note: Shipping fees are non-refundable unless the return is due to our error.

  1. Exchanges

We only replace items if they are defective, damaged, or incorrectly shipped. If you need to exchange an item, contact us at contact@bantiya.com or +94777128339.

  1. Cancellation Policy
  • You can cancel your order before it is processed or shipped. Contact us at contact@bantiya.com or +94777128339 as soon as possible.
  • Once the order has been shipped, cancellation will not be possible, and the return process must be followed instead.
  1. Contact Us

If you have any questions about this policy, please contact us:

  • Email: contact@bantiya.com
  • Phone: +94777128339
  • Address: Bantiya Global Pvt Ltd, Rakwana Bend, Ratnapura Road, Rakwana

We are here to assist you and ensure that you have a positive shopping experience with Bantiya.com!